What is your warranty policy?

ShutterHouse offers a limited warranty on all cameras we sell.  This does not apply to any accessories included with the camera (eg.  batteries, chargers, charging cables, memory cards, pouches and wrist straps). 

Every camera we sell has been professionally tested and repaired by the ShutterHouse team. However, with the nature of vintage electrical items, sometimes things go wrong that are completely out of our control. We are happy to consider claims for faulty or damaged items within 24 hours of arrival.  

A request for a refund or exchange must be submitted to us within 24 hours of receiving your order.

As 99% of our cameras are pre-loved, please be informed that there may be minor signs of wear and use on the camera. This is part and parcel of owning a vintage or retro item. The signs of history and battlescars remind us that we’ve done something good — we’ve saved another precious camera from a landfill.  

As all Custom units are hand painted by human beings, please be informed that there may be irregularities and minor signs of use 

You must satisfy all of the following criteria for a refund to be considered: 

1. An unboxing video must be submitted to prove that the item arrived in a broken condition. The video must have no cuts or breaks, starting with the package in its intact condition.  
2. The item(s) must be in original condition with all of the original packaging included. 
3. The item(s) must not have been disassembled, damaged or altered in any way.

The item(s) must be in original condition with any of the original packaging included. Any items that appear to have been damaged or altered in any way will be refused. Defects or damage due to misuse, such as water damage, oxidation, dropping, or impact damage, negligence and general wear and tear are not covered by the warranty. Repairs or modifications carried out by someone other than ShutterHouse will result in cancellation of the warranty. 

The item(s) must be returned to us before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of cameras at the time at which the return is received for processing.

If you are having difficulties using your camera, please contact us via email where we can assist you in how to use it.

We do not accept refunds or exchange for reasons such as :

• “I changed my mind” or “I realised I do not like my camera” 
• “I do not know how to use my camera” 
• “I cannot find the battery or memory card for my camera” 
• “I accidentally purchased the camera”
  
  

How do I organise a return?

If you’ve met the above requirements, you may submit a Return Request by emailing us at shutterhousepals@gmail.com

 

Where do I send my Return Item?

We will provide you with the full address details once your return has been authorized. Please do not return any items before requesting a refund via email.

 

How long will it take to process my refund?

Once we receive your return, please allow 3-5 business days for your return to be processed. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the original purchase price of the items only.

 

Are returns free?

The shipping cost of returning item(s) to us for an exchange or refund, is not covered or reimbursed by us. The buyer is responsible for the costs if the item(s) does not come back to us in its original condition or if the item is lost in the post so we kindly ask that recorded or tracked postage be used. 

In the event of:

- A return by the courier due to incorrect shipping details or incomplete address provided by the buyer

- A return or cancellation due to a chargeback warning

A restocking fee of 40% of the original price of the product, plus the original shipping cost will be deducted from the order total. The remainder will be refunded to the buyer's original payment method .